Shipping policy

Last updated: January 1, 2025

PROCESSING TIME:

We need 1 to 4 working days to process and pack your order.

SHIPMENT:

Once your order has been processed, you will receive a shipping confirmation via email.
You can track the progress of your shipment at any time using our Track & Trace service on the website.

SHIPPING COSTS:

We offer free worldwide shipping – there are no additional shipping costs.

ORDER CONFIRMATION & TRACKING:

Once your order has been shipped, you will receive a confirmation email with your tracking number.
The track & trace system will be activated within 72 hours , allowing you to track your order on the "Track Order" page .

RETURN & REFUND POLICY:

For detailed information, please visit our Returns & Refunds page .

DAMAGED OR DEFECTIVE PRODUCTS:

If your product was damaged during shipping, we offer a free replacement .
Please contact us at support@aureleajewelry.com, in order to solve the problem.

LOST PACKAGE:

If your package gets lost in transit, we will provide you with a free replacement .
Please contact us at support@aureleajewelry.com, in order to initiate this.

PAYMENT FOR YOUR ORDER:

Several secure payment methods are available for your order .
All payments at Aurelea are SSL-encrypted to ensure a secure payment environment.
You can find more information in the Payment Methods section .

ACCEPTED PAYMENT METHODS:

• VISA

• Mastercard

• maestro

• American Express